Pro.File PLM/Turnkey PLM/Problem Reporting Portal

Turnkey PLM

Problem Reporting Portal: quality problem reports for Pro.File PLM

Quality issues, captured at the source. A web portal for creating and managing problem reports linked to parts and revisions in Pro.File, with photo capture, review tracking, and no PLM login required.

Standalone SubscriptionAny Pro.File PLM environmentSold separately, not part of the Turnkey Bundle

Demo

See the Problem Reporting Portal in action.

A guided walkthrough of Problem Reporting Portal: what it does, how your people use it, and the results it delivers.

Want to see it on your own data? Book a live demo with our team.

What it is

The solution, defined.

DEFINITIONThe Problem Reporting Portal is a web portal that lets anyone in your organization raise, track, and manage problem reports against specific parts and revisions in Pro.File, with camera-captured evidence, reviewer tracking, and no PLM login required.

Quality problems are spotted on the line, at receiving, and in the field, by people who rarely use PLM. Their feedback ends up in emails, phone calls, and whiteboard notes, and too often never reaches engineering as a structured, actionable record.

The Problem Reporting Portal closes that gap. From any browser, anyone can file a report against the exact part and revision, attach documents, and snap evidence photos straight from a device camera. The portal connects to Pro.File behind the scenes and stores everything there, so every report becomes a revision-linked record your change process can act on.

At a glance

Built for: Production, assembly, receiving inspection, quality, service, and the engineers who review their reports
Works with: Pro.File with the PRO.FX REST API
Access: Any browser, no PRO.FILE account or login prompt
Availability: Standalone subscription, add it to any Pro.File environment, with or without Turnkey

Benefits

Why teams choose it.

More issues captured, faster resolution, and a direct line from the floor to engineering.

Capture every issue

No license and no login means the people closest to the problem can report it the moment they see it.

Act on exact data

Every report is tied to a specific part and revision, no guessing which version had the problem.

Proof attached at the source

Evidence photos come straight from the device camera and live in PLM with the report.

Nothing falls through the cracks

Automatic reviewer tracking with timestamps, plus status and priority views, keep the queue honest.

Close the loop with change

Reports live in Pro.File, right where your change management process begins.

Self-maintaining

Field values load from your Pro.File reference lists, so the portal always matches your configuration.

Use cases

Where it makes a difference.

Real situations where the Problem Reporting Portal pays for itself.

ManufacturingProduction-line defects

An operator photographs a defect from a tablet and files it against the part and revision being built.Result: Issues logged on the spot, with proof

Quality & purchasingReceiving inspection

Nonconforming supplier parts are logged with photos and documents attached as they're found.Result: Supplier issues documented and traceable

ServiceField & service feedback

Returns and field failures come back as structured reports tied to the exact product data.Result: Real-world quality data reaches engineering

Assembly & engineeringDesign feedback

Assembly problems and drawing errors are flagged straight to the design team, against the right revision.Result: Fewer repeat issues on the next build

Quality managementQuality review meetings

Filter and group reports by status or priority to run reviews from a single, current list.Result: Focused, data-driven reviews

Change managementFeeding change requests

Reviewed reports sit in PLM, ready to start a change request against the same part and revision.Result: A clean path from problem to fix

Value proposition

Every problem captured once, linked to the exact revision, and in front of the right reviewer.

The portal turns scattered quality feedback into structured PLM records your organization can act on.

Without it

With Problem Reporting Portal

Deployment & manageability

Simple to deploy. Simple to own.

Built for Pro.File in general and molded to your environment through designed configuration parameters, no bespoke code, and nothing your team has to babysit.

No loginNo PLM license needed

Camera-readyEvidence from any device

Stored in PLMNo separate database

StandaloneAdd to any Pro.File system

Up and running in four steps

Install the portal web application and connect it to Pro.File through the PRO.FX REST API, with the Installation Guide, or by Cre8tive.

Point it at your reference lists. Field values load from Pro.File, so there are no duplicate lists to build.

Share the URL, bookmark it on shop-floor tablets, terminals, and phones.

Start reporting. Built-in help, a troubleshooting FAQ, and a training video get users going on their own.

Easy to manage, day after day

No user accounts to provision, the portal connects to PLM on users' behalf
Fields follow your reference lists automatically, with no portal-side maintenance
Everything is stored in Pro.File, no separate database to secure or back up
Built-in help, FAQ, and training video reduce support requests
Standalone subscription, add it to any Pro.File environment

Key capabilities

Under the hood.

The capabilities that make it work.

No PLM login needed

Users reach the portal at a simple URL, it connects to PRO.FILE for them behind the scenes, so the people closest to the problem can report it without owning a license.

Linked to parts and revisions

Every report is tied to a specific part and revision, so quality issues land against exact product data, ready to feed your change management process.

Evidence straight from the camera

Attach supporting documents and capture evidence photos directly from a device camera, the report and its proof live together in PLM.

Status and review tracking

Automatic reviewer tracking with timestamps, plus search, filtering, and grouping by status or priority to keep the queue honest.

Driven by your reference lists

Field values load dynamically from PRO.FILE reference lists, the portal always matches your configuration without portal-side maintenance.

Help built in

A built-in help page with how-tos, a searchable troubleshooting FAQ, and the product-tour training video playable right inside the portal.

Publications

Dig into the details.

A full documentation set ships with the product. Contact us for evaluation copies. Version 2.5.2 · PRO.FILE with PRO.FX REST API

User GuideHow day-to-day users work with the Problem Reporting Portal

Admin GuideConfiguration and administration reference

Installation GuideDeployment into your environment, step by step

User TutorialHands-on walkthrough for new users

See it live

Ready for a closer look at the Problem Reporting Portal?

We’ll demo it live against realistic data and map it to your environment.

Resources

Related PLM resources

Video

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